At Phonecase4u, we are committed to ensuring your orders are processed and delivered promptly and securely. This policy outlines the shipping and delivery procedures for items purchased through our website.
Free Shipping
- United States & Vietnam: All orders ship free, no minimum.
- European Union:
- Shipping Cost: $5 per order
- Free Shipping on orders over $250
- Other Countries:
- Shipping Cost: $5 per order
Handling Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). This includes order verification, quality checks, and packaging.
Transit Times by Destination
- United States & Vietnam:
- Transit Time:
- US: 6–10 business days (Mon–Fri)
- VN: 2–4 business days (Mon–Fri)
- Total Delivery Time:
- US: 7–13 business days
- VN: 3–7 business days
- Transit Time:
- European Union:Countries Covered: Germany, France, Spain, Italy, Netherlands, Sweden, Austria, Belgium, Denmark, Finland, Greece, Ireland, Luxembourg, Portugal, Poland, Czech Republic, Hungary, Slovakia, Romania, Bulgaria, United Kingdom
- Transit Time: 5–9 business days (Mon–Fri)
- Total Delivery Time: 6–12 business days
- Other Countries:
- Transit Time: 15–25 business days (Mon–Fri)
- Total Delivery Time: 16–28 business days
Important Notes
- Delivery Variations: Customs, carrier delays, and peak‐season surges can affect transit times.
- Order Cut‐off: Orders placed after 11:00 PM Indochina Time (GMT+07:00) will be processed the next business day.
- Order Tracking: You will receive a confirmation email with a tracking link within 1–3 days of shipment. Tracking may appear delayed until the carrier scans your package.
Split & Partial Shipments
- Split Shipments: Items from different warehouses may ship separately; each will have its own tracking number.
- Partial Shipments: If some items are ready before others, we’ll send them immediately and dispatch the rest as soon as they’re ready.
Returns for Incorrect or Undeliverable Addresses
If a package is returned due to an incomplete/incorrect address or unclaimed delivery, we will:
- Notify you by email.
- Issue a refund for the order subtotal once we receive the package (shipping/handling fees from any free‐shipping promotion are non‐refundable).
Damaged, Defective, or Incorrect Items
Please contact our Customer Support team at [email protected] with:
- Order number
- Photo or video showing the issue
- Complete delivery address
- Contact telephone number
We will arrange a replacement or refund once the issue is verified.
Customs Fees & Taxes
- United States: Sales tax is calculated at checkout based on your state.
- International: Import duties, VAT, and other fees may apply and are the recipient’s responsibility.
Taxes and shipping fees will be clearly calculated at checkout.
Effective Date: June 20, 2025