Shipping and Delivery Policy

At Phonecase4u, we are committed to ensuring your orders are processed and delivered promptly and securely. This policy outlines the shipping and delivery procedures for items purchased through our website.

Free Shipping

All orders qualify for free shipping, regardless of the destination. There are no additional shipping fees applied to any order placed on our website.

Handling Time

  • Processing Duration: Orders are processed within 1-3 business days (Monday through Friday, excluding holidays).
  • Activities Included: This includes order verification, quality checks, and packaging before shipping.

Transit Times by Destination

  • United States
    • Transit Time: 6-10 business days (Monday through Friday).
    • Total Delivery Time: Estimated at 7-13 business days based on your location.
  • Vietnam
    • Transit Time: 2-4 business days (Monday through Friday).
    • Total Delivery Time: Estimated at 3-7 business days.
  • Other Countries
    • Transit Time: 15-25 business days (Monday through Friday).
    • Total Delivery Time: Estimated at 16-28 business days, depending on the destination.

Important Notes

  • Delivery Variations: Delivery times may vary due to external factors such as customs processing, carrier delays, or peak seasons.
  • Order Processing Cut-off: Orders placed after 11:00 PM (GMT+07:00) Indochina Time will be processed on the next business day.
  • Order Tracking: You will receive a confirmation email with a tracking link to monitor your order’s status. Please allow 1-3 days for the carrier to scan your package into their system. If tracking information is not immediately available, it will populate once the carrier updates their records.

Split or Partial Shipments

  • Split Shipments: Items from different warehouses (e.g., US and Vietnam) may ship separately, and tracking numbers will be provided for each shipment.
  • Partial Shipments: Some items may ship earlier, with the remainder of your order dispatched shortly thereafter.

Returns for Incorrect or Undeliverable Addresses

If a package is returned to us due to an incomplete, incorrect, or unclaimed address, we will:

  1. Notify you via email.
  2. Process a refund for the order subtotal once the package is received at our facility.

Note: Refunds will exclude any applicable shipping and handling fees during “free shipping” promotions.

Damaged, Defective, or Incorrect Items

For defective, damaged, or incorrect items, please contact our Customer Support team with the following details:

  • Order number.
  • Photo or video of the item(s) showing the issue.
  • Complete delivery address.
  • Contact telephone number.

We will assist with a replacement or refund once the issue is verified.

Customs Fees & Taxes

  • United States: Sales tax is calculated automatically based on the shipping address during checkout.
  • International Destinations: Customs fees, import duties, or other taxes may apply and are the responsibility of the recipient.

If you have any questions or need assistance, please contact our support team at [email protected].

Effective Date: This Shipping & Delivery Policy was last updated on Dec 27, 2024.

Summary of Changes:

  • Added a new section titled “Free Shipping” at the beginning of the policy to clearly communicate that all orders qualify for free shipping.
  • Updated the “Returns for Incorrect or Undeliverable Addresses” section to clarify that shipping and handling fees during free shipping promotions are excluded from refunds.

Feel free to adjust the placement or wording as needed to best fit your company’s communication style.